Privacy Policy
Last Updated: [Month] 2026
At 19th Hole Golf Lounge, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it and your rights under UK data protection law.
By using our website, booking system or contacting us, you agree to the practices described in this Privacy Policy.
1. Who We Are
19th Hole Golf Lounge is the data controller responsible for the personal information collected through this website and our booking system.
19th Hole Golf Lounge
17a Lord Street
Huddersfield
West Yorkshire
HD1 1QA
Email: hello@19thholegolflounge.com
Throughout this policy, “we”, “our” and “us” refers to 19th Hole Golf Lounge.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing information
- Booking information
- Membership details (when launched)
- Newsletter preferences
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- Cookie information
3. How We Collect Your Information
We collect information when you:
- Make a booking
- Contact us
- Complete a contact form
- Join our mailing list
- Register for membership
- Visit our website
- Accept cookies
- Interact with our social media channels
Some information is collected automatically through cookies and analytics tools.
4. How We Use Your Information
We use your information to:
- Process bookings
- Confirm reservations
- Send access codes
- Respond to enquiries
- Manage memberships
- Improve our website
- Improve customer experience
- Send important booking information
- Send marketing communications where you have opted in
- Detect fraud and protect our business
- Meet our legal obligations
5. Lawful Basis for Processing
Under UK GDPR, we process personal information using one or more of the following lawful bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent
Where consent is required, you may withdraw it at any time.
6. Marketing Communications
If you subscribe to our newsletter, we may send you:
- Exclusive offers
- Competitions
- Venue news
- Membership updates
- Event announcements
- Product and service updates
You can unsubscribe at any time by clicking the unsubscribe link within our emails or contacting us directly.
We will never sell your personal information to third parties for marketing purposes.
7. Booking System & Payments
Bookings are processed using our approved booking software.
Payments are securely processed through our authorised payment provider.
We do not store your full payment card details.
8. Third Party Services
We may use trusted third-party providers to operate our business, including:
- Booking software
- Payment processors
- Email marketing providers
- Website hosting
- Google Analytics
- Google Maps
- Security providers
These providers only receive the information necessary to perform their services and are expected to comply with applicable data protection laws.
9. CCTV
For the safety of our customers, the protection of our premises and the prevention of crime, CCTV operates throughout the venue.
CCTV footage may be reviewed where necessary to:
- Investigate incidents
- Prevent fraud
- Protect customers
- Protect our property
- Meet legal obligations
Where appropriate, footage may be shared with law enforcement or insurers.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we work hard to protect your information, no online transmission can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We only retain personal information for as long as necessary.
Retention periods depend on the type of information and our legal obligations.
When information is no longer required, it is securely deleted or anonymised.
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests can be made by contacting us using the details below.
13. Cookies
Our website uses cookies to improve your browsing experience.
For full details, please read our separate Cookie Policy.
14. Children’s Privacy
Our services are not intended for children under the age of 18 booking independently.
Where children attend the venue, bookings must be made by a responsible adult.
We do not knowingly collect personal information directly from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
The latest version will always be available on this page.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
19th Hole Golf Lounge
17a Lord Street
Huddersfield
West Yorkshire
HD1 1QA
Email: hello@19thholegolflounge.com
17. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we have the opportunity to resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information about the ICO can be found at: